![]() ![]() I’d be interested to know why you use it still though, as all the feedback I’ve heard from customers is that our tool is entirely surplus to requirements now, and that they don’t use it anymore. From a business point of view, as you can probably imagine, it’s difficult to justify continuing the development and maintenance of our stair when almost no-one uses it now. The stair tool being discontinued is simply because it has been replaced by the new (ish) ARCHICAD Stair tool – the built-in one does most of what ours does, and just comes free with ARCHICAD so, as you can imagine, it’s rather hard to compete with. Most of the video content has been updated since then, so it’s still current now, but the Knowledge base is still coming along.īut yes, I agree it’s definitely a problem, so I apologise for that. As you can imagine, that’s not a small undertaking, so we’re still working on it. Not to excuse it, but the problem there was that, as you may remember, back in v20, the Interfaces for all of the tools was completely re-done to match the ARCHICAD interface update, and so that’s required us to essentially re-write all of our documentation. I know we have fallen down a bit on documentation of late, and we are working on sorting that out. We are definitely still very much alive – no feet anywhere near any graves! There are no plans to kill, maim, or otherwise diminish the tools (besides stairs, which you already know about). ![]() I realise this is a user discussion board, so I hope me replying here is ok? Or is Central Innovation with their Cadimage tools just taking us for granted? Is Graphisoft and the way Archicad is programed now pushing them out? Why is it that the only major addon makers for Archicad, Cadimage and Cigraph, have fallen by the wayside? I assume Richard, your local support service is excellent? Why anyone would upgrade, costing thousands, with them with the complete lack of service they provide is beyond me. Unfortunately Central Innovation support and service is woeful. Excellent service and that's what I expect with Cadimage Tools. In the good old days, if there was a problem with Objective, Ralph would have it fixed in under 24hrs. Have often wondered what their programmers do all year and now Ralph Wessel is employed by them, I thought there would be some good things happening. Its at a stage that its quicker without them.Įvery year and Version I ask where the new improvements are for there tools, and they say they are just updating them to work with the new versions. Who cares that I have to deal with these bugs in every project wasting my time. Same with the many reported and confirmed bugs in there tools that I have reported that have still not been fixed in an update. I have asked that many times to update the manuals that I have given up. Central Innovation definitely don't instill any confidence that the tools are an asset if fixed and improved. ![]()
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